• Where are your servers located?
• How secure is my website on your servers?
• What is the connectivity and uptime of your servers?
• What would the level of technical support will be provided to us?
• What are the domain extensions which can be booked through you?

Where are your servers located?

Our servers are located at Softlayer's IDC in Dallas, Washington and Seattle, USA. Softlayer Technologies,(www.softlayer.com) provides global, on-demand data center and hosting services from facilities across the U.S. and leverages best-in-class connectivity and technology to innovate industry-leading, fully automated solutions that empower enterprises with complete access, control, security, and scalability of their hosting services.Top

How secure is my website on your servers?

Our servers are monitored 24x7 for any unusual activity and immediate steps are taken to overcome any outside threat on our servers. We also have port monitoring and intrusion detection software installed on our servers which play a proactive role in throttling unauthorized access. Besides the above, all software installed on our servers is a legal copy which is patched and updated as soon as any update is available. We also take weekly backups of all relevant data on our servers and copy them on our tape drives and swap the data between our servers for additional redundancy. Top

What is the connectivity and uptime of your servers?

The SoftLayer network provides all customers with over 1,000 Gbps of connectivity between 3 data centers and 7 points of presence (PoPs) across the United States and multiple public peering links to dozens of additional Internet access networks across the globe. We are currently using a fraction of the available bandwidth which ensures very high availability of our servers and quick response. We have been able to maintain an uptime of over 99.5% for the past 10 years of our operations. Top

What would the level of technical support will be provided to us?

We provide UNLIMITED web hosting support to our customers. All support requests are attended within a couple of hours and definitely within the same day. We have a service escalation protocol which ensures all support tickets are visible to our management team as well. Top

What are the domain extensions which can be booked through you?

We are currently registering all International TLD's (.com/net/org/biz/info, etc.). We also register India specific extensions (.co.in, .in, etc.) and some other country specific extensions. You can view the complete list on our domain registration section.Top